What We Do

StollerStrategies helps technology organizations transform technical field forces into powerful business development teams. We achieve this by delivering customized course content through a learning experience that is real, relevant, and compelling. Our approach takes you where no other trainer can go – into the heart of situations that your people face on a day-to-day basis.

We deliver:
• Structured learning materials customized towards your objectives in areas such as lead generation, customer retention, complaint reduction, and reduced callbacks and escalations.
• Customized filmed scenarios based on real examples from your industry. Scenarios are scripted to correspond closely with the other learning materials, and are filmed using professional roleplayers.
• Interactive workshops, either in-person or over the web, to help your people learn to apply the course concepts in their day-to-day work.
• Tests, follow up materials, and customer satisfaction surveys to reinforce and verify results.

Our content areas include:
Communication skills – active listening, explaining technical matters to non-technical people, dealing with emotions.
Customer issues – complaints, irate customers, rules of accountability, organizational dynamics, seeing the customer’s viewpoint, reassuring customers in difficult situations.
Business development fundamentals – lead generation, opportunity recognition, account management, negotiation, business networking.
Courtesy and protocol – demonstrating a caring attitude, awareness of customer protocols, detail management.
Survival skills – time management, planning, crisis management.

When standardized training isn’t enough:
We don’t train your workforce. We transform it. Here’s the difference:
• We build on widely recognized best-practices that have been proven over time.
• We customize the content so that training is relevant to your workers and to your objectives.
• We use all the latest techniques in blended learning to achieve optimum results at the lowest cost.
• We provide materials and support to help you manage and measure the adoption of the desired behaviors.